My name is Markos Chala Kebede, Customer Relationship Manager at CBE Gulele Branch i am serving CBE for morethan 13 years at various positions. I hold an MBA from Leadstar University College and a BA in Public Administration from Dire Dawa University. I am passionate about customer service, digital innovation, and financial inclusion. As founder of Shagarnet, an emerging e-commerce and fintech platform, I aim to drive technology-based growth and sustainable development in Ethiopia.